HubSpot Service Hub Software Certification

Here is the answer of the question: You want to understand how easy it is for your customers to get their questions answered from your support team. The appropriate feedback… Read more

Here is the answer of the question: Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________. Ease of completing a… Read more

Here is the answer of the question: What’s a good NPS score? Varies by industry Anything positive 10 or above 20 or above       Please click HubSpot Service Hub… Read more

Here is the answer of the question: True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions. True False       Please click HubSpot… Read more

Here is the answer of the question: Which of the following tools is NOT included in HubSpot’s Service Hub? Help desk Customer feedback surveys Project management Knowledge base    … Read more

Here is the answer of the question: Which of the following is an example of when you should use a restricted knowledge base? If you only want your customers, not… Read more

Here is the answer of the question: Which survey asks the following question: How easy was it for you to handle your issue? Customer effort score Net promoter score Customer… Read more

Here is the answer of the question: All of the following are reasons to collect feedback EXCEPT: To save money To learn who your advocates are To understand what your… Read more

Here is the answer of the question: True or false? Each team within your company should have their own customer journey map True False       Please click HubSpot Service… Read more